mei + picchi policies


our policy

 

+ products
All products are shown in good faith, some colour variations may occur from actual product to the images featured on the website. mei + picchi do their best to capture colours as true to their actual colour, as possible.

+ ordering
mei + picchi
offer the convenience of shopping online within Australia only. All orders placed will be shipped within 1-2 days. (Western Australia orders will be despatched every Tuesday and Friday)
Stock is subject to availability; mei + picchi will advise if any products are out of stock within 24-48 hours of receiving an order. (Weekends, Public Holidays and the Christmas season may incur slightly longer delays).
prices may be subject to change without notice.

+ copyright
This website contains artwork and contents, which are subject to copyright. No part may be used, or copied without written consent of mei + picchi management. Product specifications may change without notice. Colours may vary slightly. Visual dimensions are used for graphic purposes and in all cases actual dimensions and descriptions should be used.

+ disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. mei + picchi makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. mei + picchi, its directors, officers, employees, distributors, contractors, successors or assignees will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

+ general
This web site may be accessed in Australia and throughout the world. mei + picchi makes no offer in or by this web site to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

+ account customers
the mei + picchi online store requires payment to be processed at time of purchase. If you are an existing account customer and do not wish to pay online please contact our nearest showroom to place your order.

mei + picchi regards customer privacy as an important part of our relationship with our

customers. The following privacy policy applies to all mei + picchi users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact mei + picchi at
1300 804 872
.

+ collection of information
To use the mei + picchi website, we may require information from you, to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, sales support and accounts, including email addresses.

Any information collected by mei + picchi is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

+ use of collected information
Any details collected from mei + picchi customers is required to provide them with our products and/or services, and a high level of customer service.

Correspondence is recorded to provide service references, and also to assist in our staff development.

+ storage of collected information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@meipicchi.com

+ access to collected information
If your personally identifiable information changes, or if you no longer require our service, you may correct, update, delete or deactivate it by emailing us at info@meipicchi.com or logging in to your existing mei + picchi account.


+ orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes only to fill your orders. If we have trouble processing an order, we will use this information to contact you.

+ communications
mei + picchi
uses personally identifiable information for communication, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you do not want to receive this correspondence, you can request to be removed from any mailing lists by emailing us at info@meipicchi.com


+ third parties

mei + picchi is part of the Mei & Picchi (Aust) Pty Ltd group. Your details, e-mail address, contact name and phone number, may at times be passed onto other businesses within the Mei & Picchi (Aust) Pty Ltd group. At no time will personal details be passed onto businesses outside of the Mei & Picchi (Aust) Pty Ltd group.

Links to third party web sites on www.meipicchi.com are provided solely as a convenience to you. If you use these links, you will leave mei + picchi’s site. mei + picchi is not responsible for any of these sites, their content or their usage of your personal information.


+ security policy
mei + picchi
uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by mei + picchi or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by mei + picchi.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 


shipping


Freight will be charged on all orders received online.
The size of mei + picchi products range in size, therefore we are unable to supply flat rates. To work out freight charges please select your products and select the postcode within the essentials shopping cart. All freight is sent on a track and trace system, allowing for proof of delivery (POD) at all times.


refund policy

If for any reason you are not completely satisfied with your purchase we will offer you a 14 day exchange (from receipt of order) on another product at the equivalent value. mei + picchi do not offer refunds or credit notes.

Please email us at info@meipicchi.com or call on 1300 804 872 within that time if you are not satisfied with your purchase so that we can resolve any problems.

The exchange policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. Freight charges may apply to any exchanged items. This will be at the discretion of mei + picchi and will be reviewed on an individual basis.

Freight will be charged on issue of the exchanged items. If any item is exchanged outside of the 14 day policy a restocking fee of 18% will apply to the total value of the goods.